Help center
Searchable answers for everything Offerrole.
How to apply, manage your data, post jobs, run analytics, and stay on the right side of privacy rules.
Looking for a quick answer? Use the help bubble in the bottom-right corner. Want to email us? hello@offerrole.com
For applicants
63 articlesGetting started
- How do I apply through Offerrole?Two ways: apply directly to a posted job, or join the talent network so employers can reach out.
- What information is required to apply?A resume, your email, and two consents. Everything else is optional.
- What resume formats do you accept?PDF, DOCX, and plain text. Max 5MB per file.
Privacy & data
- How do I see what Offerrole stores about me?Visit /apply/me, enter your email, and we will send a one-time access link.
- How do I delete my account?Email privacy@offerrole.com. We respond within 30 days.
- Can I change my consents after I apply?Yes. Visit /apply/me with your access link and update them.
- Who can see my application?Only the employer of the job you applied to, plus a small number of Offerrole reviewers for fraud and quality checks.
After applying
- How do I check the status of my application?Visit /apply/me with your access link to see status across all your applications.
- I haven't heard back. What do I do?After 14 days, follow up directly with the employer. Offerrole doesn't make hiring decisions on the employer's behalf.
- I was rejected. Can I get feedback?Some employers offer feedback, many don't. The talent network keeps you visible for future roles.
Managing your application
College Plus
Priority Review subscription
- What is Priority Review?A monthly subscription that auto-features your applications across every qualifying job.
- How much does Priority Review cost?The current price is shown on the signup form. Whatever you sign up at is locked for the life of your subscription.
- When can I cancel my subscription?Anytime after your first month's charge has been processed.
- How do I cancel my subscription?Sign in, go to /applicant/subscription, click Cancel.
- Why can't I cancel before my first charge?It protects both you and us — once payment clears once, you can cancel freely.
- How do I change the card on file?Email support@offerrole.com — self-service card swap is on the roadmap.
- What does "locked price" mean?The monthly price at signup is yours for life until you cancel.
- Do I need to opt in on every application?No. Once subscribed, every qualifying application is auto-flagged.
- What does "qualifying job" mean?A standard Offerrole job posting in the role categories Priority Review covers.
- Are subscription charges refundable?No. Cancellation stops future charges; the current period is not refunded.
- My subscription says "Past due" — what does that mean?A renewal charge failed. Email us to update the card and re-run.
- Can I have multiple subscriptions?No. One active subscription per applicant account.
Billing & invoices
- Where can I see my invoices?Sign in, go to /applicant/subscription — every charge has a linked invoice.
- Do you email monthly receipts?Not yet — invoices are in your account. Auto-receipts are on the roadmap.
- Do you charge sales tax?No tax is added to consumer subscriptions today. We may add it in the future.
- What if I think a charge is wrong?Email support first. Only escalate to a chargeback if we can't resolve it.
- Can I use a business or corporate card?Yes. Any valid Visa, Mastercard, Amex, or Discover works.
Account & profile
- Do I need an account to apply?Not for one-off applications. Creating an account lets you track and manage them.
- I forgot my password — how do I reset it?Use the "Forgot password" link on the login page. We email a reset link.
- Can I change the email on my account?Yes. Go to /applicant/profile and update it; you'll need to verify the new address.
- How do I delete my account entirely?Email support — we erase your data within 7 days.
- Where do I see all my applications?/applicant/applications shows every application you've submitted.
- What is the Discover page?A page that recommends jobs matched to your skill profile.
- What's in my inbox?Messages from recruiters and platform notifications.
Visibility
- How does Offerrole decide who recruiters see?Three factors: who applied, who fits, and who is a Priority subscriber.
- How do I improve my visibility without subscribing?Complete your profile, add real skills, write strong narrative answers.
- What is "fit score" and how is it calculated?A 0-100 score comparing your skill profile against a specific job's keyword bag.
- Why isn't my profile showing in any recruiter search?Usually a consent issue or a too-narrow profile.
Legal & terms
- Where can I find your Terms of Service?General ToS at /terms; Priority Review at /help/priority-review#terms; full subscriber ToS at /legal/subscription-terms.
- What is your Privacy Policy?/privacy covers what we collect, how we use it, who sees it, and your rights.
- Do I have to arbitrate disputes?Subscription terms include an arbitration clause with a small-claims and opt-out option.
- What cookies do you use?Essential session cookies only by default. Optional analytics can be enabled.
- What compliance frameworks does Offerrole follow?GDPR, CCPA, EEOC, ADA, and US state-level hiring laws.
Troubleshooting
- My Priority Review submission failed with an error.Take a screenshot, note the error text, and email support.
- My card was declined. What now?Try a different card or contact your bank. We don't see why it declined.
- I subscribed but didn't get a confirmation email.Check spam, verify the email is correct, and refresh /applicant.
- My new application doesn't show as Priority — why?Either the job isn't a qualifying job, or there's a delay. Check /applicant/applications.
- I can't log into my account.Try the password reset flow first. If that fails, contact support.
Security
- How is my card data protected?AES-256-GCM encryption at rest, key isolated, vault deleted on cancellation.
- How are my passwords stored?Bcrypt hashed with a per-password salt. Plaintext is never stored.
- Do you support two-factor authentication?Not yet for applicants. It's on the roadmap.
- How long do sessions last?Sessions are 30 days, with sliding renewal as long as you visit the site.
Other
- How do I contact a real human?Email support@offerrole.com. We respond within one business day.
- Where can I send feature requests or feedback?support@offerrole.com — we read every message and reply.
- Do you have a referral program?Yes — the Sales Partner program. 35% recurring commission for referring employers.
Transparency & policies
- Where can I see how my data is handled?The Transparency & Policy Center at /transparency covers data, AI use, retention, and your controls in one place.
- Does AI decide whether I get rejected?No. AI extracts and ranks; humans make every hiring decision.
- How do I permanently delete my data?Self-service at /data-access — verify with your resume file or an identity quiz, and erasure runs immediately.
Employer verification
- Are employers on Offerrole verified?Yes — every employer passes a manual review before they can post. Here is what that covers.
- What does the verified-employer badge guarantee — and what does it not?It vouches for the employer’s legitimacy, not the role, the timeline, or your outcome.
- A job posting looks suspicious — what should I do?Report it at /report. Reports reach a human review queue and are tracked.
For employers
19 articlesGetting started
- How do I create an employer account?Visit /signup, choose Employer, and create an account with your work email.
- How do I post a job?From /admin/jobs/new. Add a title, description, location, salary band, and required consents.
- How much does Offerrole cost?Posting jobs is free during the beta. We will introduce paid plans with notice.
Managing applications
- How do I review applications?From /admin/candidates. Filter by job, status, or skill. PII is redacted in the list view.
- How do I search the talent network?From /admin/cohorts. Filter by skill, experience level, location, or seniority.
- Can I export candidate data?Yes, with audit logging. Exports are limited to candidates who consented to data export.
Compliance & privacy
- Are we GDPR compliant by using Offerrole?Offerrole provides the tooling, but the controller obligations remain with you. Sign the DPA at /legal/dpa.
- How do I run an EEO report?From /admin/eeo-report. Aggregated, anonymous demographic data only.
- Where is the audit log?/admin/audit shows every consent event, data access, export, and config change.
Integrations
- How do integrations work?Direct connectors for major HRIS / ATS / payroll providers + aggregator coverage via Merge and Finch + CSV upload as the universal fallback.
- Setting up WorkdayOAuth 2.0 with your tenant URL + a registered API client + a refresh token issued during onboarding.
- Merge.dev — the fastest way to support a customer who uses an HRIS we don't directly integrateOne Merge integration covers 30+ HRIS / ATS / payroll providers. The customer connects via Merge's hosted Link UI; we never see their credentials.
- CSV upload + exportDrop a CSV at /admin/integrations/csv. Headers auto-detected. Works for any HRIS we don't have a direct integration with.
- Webhook receiversInbound events from connected providers land at /api/webhooks/[provider]. Signatures are verified per-provider; replays are deduplicated by payload hash.
Transparency & policies
- How does Offerrole handle data my ATS pushes via the API?API ingest is treated like an attested CSV import: batch-tracked, provenance-audited, never overwrites candidate-provided data.
- What does applicant-paid visibility actually change?Ordering and labeling only — never match scores, qualifications, or your hiring requirements.
Sales Partner? Attribution, commission, payouts, 1099s and the selling rules have their own answers in the partner help center.
Adjacent
More resources
Other places to look while you're here.
Trust
Security & processing
How we protect your card data, what we keep, and what we delete.
Open →
Guides
Resources library
Long-form playbooks on hiring, AI, bias, and metrics.
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Reference
Glossary
Plain-language definitions of ATS, DSAR, GDPR, and more.
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Legal
Legal & privacy
Terms, DPA, privacy, AUP, cookies, arbitration.
Open →
Talk to a human
Still stuck? Email a real person.
Our support team responds within one business day. We don't outsource it; you'll talk to someone on the Offerrole team.