Help center
Searchable answers for everything SourceHire — applying, managing your data, posting jobs, running analytics, staying on the right side of privacy rules.
Looking for a quick answer? Use the help bubble in the bottom-right corner. Want to email us? hello@sourceunlimited.co
For applicants
Getting started
- How do I apply through SourceHire?Two ways: apply directly to a posted job, or join the talent network so employers can reach out.
- What information is required to apply?A resume, your email, and two consents. Everything else is optional.
- What resume formats do you accept?PDF, DOCX, and plain text. Max 5MB per file.
Privacy & data
- How do I see what SourceHire stores about me?Visit /apply/me, enter your email, and we will send a one-time access link.
- How do I delete my account?Email privacy@sourceunlimited.co. We respond within 30 days.
- Can I change my consents after I apply?Yes. Visit /apply/me with your access link and update them.
- Who can see my application?Only the employer of the job you applied to, plus a small number of SourceHire reviewers for fraud and quality checks.
After applying
- How do I check the status of my application?Visit /apply/me with your access link to see status across all your applications.
- I haven't heard back. What do I do?After 14 days, follow up directly with the employer. SourceHire doesn't make hiring decisions on the employer's behalf.
- I was rejected. Can I get feedback?Some employers offer feedback, many don't. The talent network keeps you visible for future roles.
Managing your application
For employers
Getting started
- How do I create an employer account?Visit /signup, choose Employer, and create an account with your work email.
- How do I post a job?From /admin/jobs/new. Add a title, description, location, salary band, and required consents.
- How much does SourceHire cost?Posting jobs is free during the beta. We will introduce paid plans with notice.
Managing applications
- How do I review applications?From /admin/candidates. Filter by job, status, or skill. PII is redacted in the list view.
- How do I search the talent network?From /admin/cohorts. Filter by skill, experience level, location, or seniority.
- Can I export candidate data?Yes, with audit logging. Exports are limited to candidates who consented to data export.
Compliance & privacy
- Are we GDPR compliant by using SourceHire?SourceHire provides the tooling, but the controller obligations remain with you. Sign the DPA at /legal/dpa.
- How do I run an EEO report?From /admin/eeo-report. Aggregated, anonymous demographic data only.
- Where is the audit log?/admin/audit shows every consent event, data access, export, and config change.
Source+ Earnings
- What is the Source+ Earnings program?A loyalty program that pays partner recruiters real cash — $0.15 to $0.30 per qualified application — funded from our investment-round partnership budget.
- When do I get paid?Monthly via ACH. Bank details collected on first payout. Quarterly bonuses paid at quarter close.
- What counts as a qualified application?A candidate who completed the full apply flow — resume + required consents + at least one narrative answer.
- How do tiers work?Your tier is set by the size of your talent community — total active opted-in candidates who came through your postings.
Integrations
- How do integrations work?Direct connectors for major HRIS / ATS / payroll providers + aggregator coverage via Merge and Finch + CSV upload as the universal fallback.
- Setting up WorkdayOAuth 2.0 with your tenant URL + a registered API client + a refresh token issued during onboarding.
- Merge.dev — the fastest way to support a customer who uses an HRIS we don't directly integrateOne Merge integration covers 30+ HRIS / ATS / payroll providers. The customer connects via Merge's hosted Link UI; we never see their credentials.
- CSV upload + exportDrop a CSV at /admin/integrations/csv. Headers auto-detected. Works for any HRIS we don't have a direct integration with.
- Webhook receiversInbound events from connected providers land at /api/webhooks/[provider]. Signatures are verified per-provider; replays are deduplicated by payload hash.
Still stuck?
Our support team responds within one business day to every email. We don't outsource it; you'll talk to someone on the SourceHire team.
Contact support