My subscription says "Past due" — what does that mean?
A renewal charge failed. Email us to update the card and re-run.
"Past due" means the most recent renewal charge failed when our team ran it. The most common causes are card expiry, insufficient funds, a temporary issuer block on the transaction, or a fraud-prevention auto-decline.
Your priority status is NOT immediately revoked when a charge fails — we give you a grace period to update the card. During that window the subscription stays in past_due state and your applications keep getting the priority flag.
To resolve: email support@sourcehire.app from the email on your account. We'll work with you to update the card and re-run the charge. If we can't resolve within 14 days, the subscription is cancelled automatically and the card record is deleted.