Operations Manager

About Us We are a staffing services technology company that helps organizations design, build, and scale digital products and engineering capabilities. Our teams deliver end-to-end software development, engineering, and design services, and we provide flexible staffing solutions to augment internal teams with specialized talent—quickly and reliably. The Role We’re seeking a strategic, hands-on Operations Manager to optimize how we deliver services, scale processes, and support a distributed workforce. You’ll bridge product delivery, talent enablement, and client outcomes by driving operational excellence across intake, resourcing, delivery, and continuous improvement. If you’re a systems-thinker who thrives in a fast-paced, remote-enabled environment, this role offers a clear path to broader leadership responsibilities. What You’ll Do • Delivery Operations: Standardize and optimize delivery workflows from project intake to successful completion; partner with Delivery leads to ensure on-time, on-budget execution and high-quality outcomes. • Resource Planning & Capacity: Manage capacity planning and staffing for client projects; forecast demand, align talent with requirements, and maintain utilization targets. • Process Improvement: Identify bottlenecks, implement scalable processes, and lead continuous improvement initiatives (lean/agile-minded) to increase efficiency and reduce cycle times. • Program & Project Management: Oversee cross-functional programs, coordinate with Engineering, Design, Product, and Client Services to ensure alignment and accountability. • Stakeholder Engagement: Serve as a liaison with clients and internal stakeholders; provide proactive status updates, risk management, and issue resolution. • Metrics & Reporting: Define, collect, and analyze operational KPIs (velocity, cycle time, utilization, NPS/CSAT related to delivery, quality metrics); use data to drive decisions. • Knowledge Management: Document standard operating procedures, create playbooks, and maintain a centralized repository of process updates. • Tools & Systems: Partner with IT/Systems to optimize the tech stack (PM tools, CRM, ATS/HRS integrations where relevant, dashboards) and ensure data integrity. • Compliance & Risk: Ensure adherence to company policies, client contract terms, data security requirements, and regulatory considerations in all operations. • People & Team Enablement: Collaborate with People Ops to support onboarding, training, and professional development of operations staff and delivery teams. What We’re Looking For • Experience: 5+ years in operations, program management, or delivery management, with a track record of improving process efficiency in a services/tech environment. • Hybrid/Remote Execution: Demonstrated ability to lead distributed teams and coordinate across multiple locations/time zones. • Project & Program Management: Proficiency with project management methodologies (Agile/Waterfall), with hands-on experience leading multi-workstream programs. • Data-Driven: Strong analytical skills; comfortable creating and interpreting dashboards, extracting insights, and making data-backed decisions. • Cross-Functional Collaboration: Excellent stakeholder management and communication skills; able to influence without direct authority. • Tool Proficiency: Experience with PM tools (e.g., Jira, Asana, Trello), data visualization (Tableau/Power BI), and CRM/ERP integrations; comfort with an HRIS/ATS ecosystem if applicable. • Process Orientation: Ability to design scalable processes, reduce waste, and drive consistency across teams. • Problem-Solving & Adaptability: Comfortable navigating ambiguity, prioritizing under pressure, and adjusting plans as needed. Nice-to-Haves • Industry Experience: Background in staffing services, staffing tech, or software product delivery. • Lean/Six Sigma exposure or similar process improvement training. • Change Management experience; ability to lead organizational changes with minimal disruption. Compensation & Benefits We offer competitive compensation aligned with market rates and your experience, plus comprehensive benefits and opportunities for growth. Base Salary: Competitive range based on experience Equity: Eligible for stock options where applicable Health: Medical, dental, and vision insurance Retirement: 401(k) with company match Time Off: Flexible PTO plus company holidays Learning & Growth: Annual budget for professional development and training

What You’ll Do • Delivery Operations: Standardize and optimize delivery workflows from project intake to successful completion; partner with Delivery leads to ensure on-time, on-budget execution and high-quality outcomes. • Resource Planning & Capacity: Manage capacity planning and staffing for client projects; forecast demand, align talent with requirements, and maintain utilization targets. • Process Improvement: Identify bottlenecks, implement scalable processes, and lead continuous improvement initiatives (lean/agile-minded) to increase efficiency and reduce cycle times. • Program & Project Management: Oversee cross-functional programs, coordinate with Engineering, Design, Product, and Client Services to ensure alignment and accountability. • Stakeholder Engagement: Serve as a liaison with clients and internal stakeholders; provide proactive status updates, risk management, and issue resolution. • Metrics & Reporting: Define, collect, and analyze operational KPIs (velocity, cycle time, utilization, NPS/CSAT related to delivery, quality metrics); use data to drive decisions. • Knowledge Management: Document standard operating procedures, create playbooks, and maintain a centralized repository of process updates. • Tools & Systems: Partner with IT/Systems to optimize the tech stack (PM tools, CRM, ATS/HRS integrations where relevant, dashboards) and ensure data integrity. • Compliance & Risk: Ensure adherence to company policies, client contract terms, data security requirements, and regulatory considerations in all operations. • People & Team Enablement: Collaborate with People Ops to support onboarding, training, and professional development of operations staff and delivery teams.

What We’re Looking For • Experience: 5+ years in operations, program management, or delivery management, with a track record of improving process efficiency in a services/tech environment. • Hybrid/Remote Execution: Demonstrated ability to lead distributed teams and coordinate across multiple locations/time zones. • Project & Program Management: Proficiency with project management methodologies (Agile/Waterfall), with hands-on experience leading multi-workstream programs. • Data-Driven: Strong analytical skills; comfortable creating and interpreting dashboards, extracting insights, and making data-backed decisions. • Cross-Functional Collaboration: Excellent stakeholder management and communication skills; able to influence without direct authority. • Tool Proficiency: Experience with PM tools (e.g., Jira, Asana, Trello), data visualization (Tableau/Power BI), and CRM/ERP integrations; comfort with an HRIS/ATS ecosystem if applicable. • Process Orientation: Ability to design scalable processes, reduce waste, and drive consistency across teams. • Problem-Solving & Adaptability: Comfortable navigating ambiguity, prioritizing under pressure, and adjusting plans as needed.