Customer Service Representative (Remote)

Job Title: Remote Customer Service Representative Team: Amazon Path Finder – Alexa+ Products Employment Type: Contract (24 months) Location: Remote (United States – including California) Pay Rate: $64 per hour (W2 or 1099) Proxima Staffing is seeking Remote Customer Service Representatives to support the Amazon Path Finder – Alexa+ Products team. This is a long-term contract opportunity focused on providing high-quality customer support for users of Amazon’s Alexa+ products and services. This role is fully remote and offers a stable 24-month engagement with the potential for extension or hire based on performance and business needs. Candidates will be part of a customer support environment that emphasizes professionalism, responsiveness, and excellent user experience.

Provide customer support via phone, chat, and email Assist customers with inquiries related to Alexa+ products and services Troubleshoot product issues and provide clear resolutions Document customer interactions accurately and consistently in internal systems Deliver a high standard of customer service aligned with Amazon expectations Follow established support processes, guidelines, and escalation procedures Maintain professionalism and efficiency in a fast-paced remote environment