Amazon
Customer Service Representative (Remote)
Remote (US, Canada)Full TimeRemote$134k–$135k
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About the role
Job Title: Remote Customer Service Representative
Team: Amazon Path Finder – Alexa+ Products
Employment Type: Contract (24 months)
Location: Remote (United States – including California)
Pay Rate: $64 per hour (W2 or 1099)
Proxima Staffing is seeking Remote Customer Service Representatives to support the Amazon Path Finder – Alexa+ Products team. This is a long-term contract opportunity focused on providing high-quality customer support for users of Amazon’s Alexa+ products and services.
This role is fully remote and offers a stable 24-month engagement with the potential for extension or hire based on performance and business needs. Candidates will be part of a customer support environment that emphasizes professionalism, responsiveness, and excellent user experience.
Responsibilities
Provide customer support via phone, chat, and email
Assist customers with inquiries related to Alexa+ products and services
Troubleshoot product issues and provide clear resolutions
Document customer interactions accurately and consistently in internal systems
Deliver a high standard of customer service aligned with Amazon expectations
Follow established support processes, guidelines, and escalation procedures
Maintain professionalism and efficiency in a fast-paced remote environment