Customer Service Representative (Remote)

Job Title: Remote Customer Service Representative Team: Amazon Path Finder – Alexa+ Products Employment Type: Contract (24 months) Location: Remote (United States – including California) Pay Rate: $64 per hour (W2 or 1099) Proxima Staffing is seeking Remote Customer Service Representatives to support the Amazon Path Finder – Alexa+ Products team. This is a long-term contract opportunity focused on providing high-quality customer support for users of Amazon’s Alexa+ products and services. This role is fully remote and offers a stable 24-month engagement with the potential for extension or hire based on performance and business needs. Candidates will be part of a customer support environment that emphasizes professionalism, responsiveness, and excellent user experience.

Provide customer support via phone, chat, and email Assist customers with inquiries related to Alexa+ products and services Troubleshoot product issues and provide clear resolutions Document customer interactions accurately and consistently in internal systems Deliver a high standard of customer service aligned with Amazon expectations Follow established support processes, guidelines, and escalation procedures Maintain professionalism and efficiency in a fast-paced remote environment

Must be fluent in English (spoken and written) Strong communication and interpersonal skills Ability to work independently in a remote setting Basic computer proficiency and comfort using digital support tools Strong problem-solving abilities and attention to detail Prior customer service experience preferred, but not required Must be able to work across U.S. time zones (EST–PST) Reliable internet connection and quiet workspace required